Unlimited edits do include edits to content, changing plugin settings. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1
Included: You want me to change out the logo with one that you provide.
Not included: You want me to edit your logo image.

EXAMPLE 2
Included: You want me to add a new product to your WooCommerce store (for which you’ve provided all the needed content).
Not included: You want me to create a custom checkout process for your WooCommerce store.

EXAMPLE 3
Included: You want me to install and set up a plugin to use it’s built in functionality.
Not included: You want me to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4
Included: You want me to take the text that you emailed to me and use it to replace the current content on your About page.
Not included: You want me to write content for or design your About page.

I will be happy to help you with custom development as well.

If you have multiple sites as subdomains of a site (e.g. providewp.com and demo.providewp.com) they still count as separate sites.

If you have 3 websites that you’d like me to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet.

If you’re looking for a no-headache hosting partner, We do recommend you take advantage of the free migration offered by our trusted WordPress hosting partners. We can’t always improve website speed for our customers who need it when they’re running on a very slow shared server, so in that case we might recommend an upgrade.

This varies on the time of day and day of the week, but most are responded to within a couple of hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of edits or more complex changes. For priority support (most single-request tickets are solved within 6-12 hours), feel free to upgrade to our Perform Plan Pro.

Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.